The whole experience is stressful to begin with! However it was made more pleasant with Krysta's help. 5 years goes by quickly but it's hard remembering the little details that must be accomplished. I hope we are better prepared next time around! Krysta was patient and had no problem explaining things that we needed to be explained. It was extremely helpful getting emails showing the progress and being able to email information as Krysta requested it, and her being able to email both of us to our individual emails. Overall it was a very smooth transaction and I thank Krysta for all her help and attention to detail.